Privacy Policy

EC Clinics ("we", "our", "us") operates the website ecclinicofficial.com and provides multispecialty consultations and health & weight-management programs at Malaparamba, Kozhikode, Kerala. We respect your privacy and are committed to protecting your personal and health information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (the "DPDP Act").

This Privacy Policy explains what information we collect through this website, how we use it, and the rights available to you.

1. Information we collect

We collect information you choose to provide and limited information collected automatically:

• Contact & appointment details — name, phone number, email (if provided), preferred service, preferred date/time, and any message you submit through our appointment request form or via WhatsApp.
• Health-related information — any symptoms, conditions or health concerns you voluntarily share when requesting an appointment or during care. Health data is treated as sensitive and handled with additional care.
• Technical & usage data — where analytics are enabled, non-identifying information such as device type, browser, pages visited and approximate location may be collected via cookies or similar technologies.

2. How we use your information

• To respond to your enquiries and schedule, confirm or reschedule appointments.
• To provide and coordinate the clinical, dietary and coaching services you request.
• To contact you about your appointment, follow-ups or program.
• To maintain records as required for medical and legal purposes.
• To improve our website and services (using aggregated, non-identifying data).

3. Consent and legal basis

Under the DPDP Act, we process your personal data on the basis of the consent you provide when you submit our form or contact us, and for the legitimate purpose of delivering the healthcare services you have requested. You may withdraw consent at any time by contacting us (see section 10); withdrawal does not affect processing already carried out.

4. How we store and protect your data

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. Access to health information is limited to authorised clinic staff involved in your care. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

5. Third-party services

Our website may use the following third-party services, each governed by its own privacy policy:

• Google Maps — to display our clinic location.
• Google Reviews — where a reviews widget is embedded to show ratings and feedback.
• WhatsApp — when you choose to contact us or submit the appointment form via WhatsApp, your message is delivered through WhatsApp's platform.
• Analytics — if enabled, to understand website usage in aggregate.

6. Data sharing

We do not sell your personal data. We may share information only: with clinic staff and consulting specialists involved in your care; with service providers acting on our instructions; or where required by law, regulation or a valid legal request.

7. Cookies

This website may use cookies or similar technologies to enable functionality and, where applicable, analytics. You can control or disable cookies through your browser settings; some features may not function correctly if cookies are disabled.

8. Data retention

We retain personal and health information only for as long as necessary to fulfil the purposes described in this policy and to meet legal, medical-record and regulatory requirements, after which it is securely deleted or anonymised.

9. Your rights

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; withdraw consent; and register a grievance. To exercise these rights, contact us using the details below.

10. Grievance & contact

For any questions, requests or grievances regarding your personal data or this policy, please contact:

EC Clinics
Golf Link Rd, Pachakkil, Malaparamba, Kozhikode, Kerala 673009
Phone / WhatsApp: 090370 23229
Email: ecclinicscalicut@gmail.com

11. Children's data

Where we process the data of a child (under 18), we do so with the consent of a parent or lawful guardian, in line with the DPDP Act.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be posted on this page.